Keep those BHPH Customers Paying at Your Lot – Here’s Why….

USED CAR NEWS – Studies show that almost 50% of dealership sales are from repeat and referral business. Savvy dealers really get to know their customer base – because those same customers will bring them more customers. Buy-here, pay-here dealers work really hard to bring customers to their lot – why would any buy-here, payhere dealer disrupt that valuable customer interaction? [Read more…]

How BHPH Became a Service

AUTO REMARKETING – I remember the first time I heard the term “tote-the-note.”  I was getting my feet wet in the used car industry by working with the National Independent Automobile Dealers Association when I asked what the term meant (after making sure I had heard it right).  Read More…