Golden Rules of Business

People do business with people they like.   This fundamental rule of business has been repeated many times – because it is true.   There is another rule of business that is equally as powerful; “People will forget what you said. People will forget what you did. But people will never forget how you made them feel.”  Living by these golden rules will bring repeat business, keep customers happy, and translate to higher profits. And these rules apply to collections if you have the right plan. Read More

Learn to Fish

As I think about providing BHPH dealers with advice on securing capital for their business, I am reminded by the old proverb we have heard many times; “Give a man a fish, feed him for a day. Teach a man to fish and you feed him for a lifetime.”  This proverb sticks out as I view SDA’s role as a teacher on how to successfully use a capital provider as opposed to just providing dealers capital.  I would like to share some lessons learned after 30 years of providing millions of dollars in capital to BHPH dealers. Read More

Increasing Referrals

In a time when it seems almost everything has changed, there is one thing critical to business success that has never changed – the value of a referral.  Every sales and marketing expert will tell you that referrals are one of the top means to generating sales and growth.  The reason it is so discussed and written about is simple – it works!  (Read More….)

Navigating the Road Ahead

BHPD Dealer Magazine December 2020 –

As we wind down one of the most chaotic years in history, we need to think and prepare for the road ahead. There is not a soul on earth who can accurately predict 2021. The only things that are certain are change and unpredictability. Still, as unpredictable as 2020 was, there are many positive aspects we should factor into our plans for next year. (Read More….)

Customer Training

When we think of training, we naturally think about training our employees – whether they are the sales force, collectors or office staff. While training employees is critical – we often forget the need to train our customers. Buy Here Pay Here customers need to know about the payment process, service issue procedures, and key contact information after the sale.  (Read more….)

Sprained or Broken

At 6’4”, I have an advantage at sports – especially basketball.  As I age the simple things get harder.  Back in the Fall a routine rebound left me with a painful injury and I’m not sure if I sprained my ankle or something is broken.  Regardless, it will take time to recover. I share this as the news continues to swirl in the business world and within our own Buy Here Pay Here industry.  Are we broken or just sprained? Regardless, it took time to recover and we will have to do things differently. (Read More…)

Sell for Pride

There is an old saying in golf: “Drive for show, putt for dough.” For those not familiar with golf, it’s a reminder that while your drives off the tee might be impressive, putting is the real key and usually determines who collects the winner’s check. In the BHPH industry, our saying might be, “Sell for pride, collect for profit.” Like golf, much has been written about the skills and best practices of collections. Topics range from account aging analysis, GPS technology and related finance companies to the basics of hiring and training. (Read More…)

Interview with Gary Page

In April 1990, Gary Page took a chance on his dream. Using $10,000 he’d saved while working as an investment banker fresh out of business school and an equal amount from a loan acquired using his money as collateral, Page founded SDA Inc., as a floorplan company serving dealers in the Atlanta area. Thirty years later, SDA has grown into one of the largest providers of capital to Buy Here-Pay Here dealers nationwide. (Read More…)

Resolutions for BHPH Dealers

New Year’s resolutions can be an effective way to stimulate growth and re-energize the staff for a new year. The secret to making resolutions work is to keep them simple, start small, communicate your plans and, most important, reward yourself for success. Every person and business can benefit from resolutions – including the best BHPH dealers in the industry. Here are ideas that can help get you started. RESOLUTION 1: TRIPLE THE CUSTOMER DATABASE – Digital and social marketing are here to stay. Dealers with up-to-date customer information, including emails and cellphone numbers, are ahead of the game. (Read Article)

Customers, Cars, and Capital – Juggling the C’s

BHPH Dealer Magazine – (December 2019) Mr. Gary Page – Juggling supposedly boosts brain development.  In my experience tying to juggle seems to impact the ability to think straight – not boost the brain.  Yet every day in the Buy Here Pay Here business, dealers are constantly juggling the “3 C’s”; Customers, Cars and Capital.  Finding new customers, serving existing customers, and even chasing a few delinquent customers can sometimes take all the energy you have.  Couple that with finding the right cars, preparing them for sale, and turning over inventory. And lastly, managing the capital to keep the other two “C’s” in the air may seem to be the hardest to handle. Read Article